Shipping policy
Orders are processed Monday through Friday, on business days excluding holidays.
The couriers we use do not make advance phone calls or accommodate requests for deliveries at specific times.
DHL Customer Service: 199 199 345
UPS Customer Service: 800 877 877
Monday to Friday (usually within 24 hours of placing your order).
At certain times of the year, this option is disabled.
SHIPPING COSTS:
ITALY:
Free for orders of €50.00 or more.
€ 10.00 for orders under €50.00.
2–3 business days
MADE-TO-ORDER PRODUCTS: 12–15 business days
EUROPEAN UNION:
Free for orders of € 199.00 or more.
€10.00 for orders under € 199.00.
3–7 business days
MADE-TO-ORDER PRODUCTS: 15–20 business days
Countries included:
Austria, Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Hungary.
EUROPE:
€ 35.00 Euro
10 business days
MADE-TO-ORDER products: 15–20 business days
Countries included:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Vatican City, Gibraltar, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, United Kingdom, Russia, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, and Ukraine.
Any customs duties and import taxes are the responsibility of the customer. The applicable amount must be paid to the carrier according to the instructions provided by the carrier.
REST OF THE WORLD:
€ 50,00 Euro
15 business days
MADE-TO-ORDER PRODUCTS: 15–20 business days
Any customs duties and import taxes are the responsibility of the customer. The applicable amount must be paid to the carrier according to the instructions provided by the carrier.
