Shipping Policy
Orders are processed from Monday to Friday, on working days excluding holidays.
The couriers used do not make advance phone calls or manage requests for deliveries at specific times.
DHL Customer Service: 199 199 345
UPS Customer Service: 800 877 877
COLLECTION AT THE BERGAMO OFFICE:
Free
Monday to Friday (usually within 24 hours of ordering).
During certain periods of the year, this option is deactivated.
SHIPPING COSTS:
ITALY:
Free for orders greater than or equal to € 50.00 Euro.
€ 10.00 Euro for orders less than € 50.00 Euro.
2-3 Business days
MADE TO ORDER products: 12-15 Business days
EUROPEAN UNION:
Free for orders greater than or equal to € 199.00 Euro.
€ 10.00 Euro for orders less than € 199.00 Euro.
3-7 Business days
MADE TO ORDER products: 15-20 Business days
Countries included:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.
EUROPE:
€ 35.00 Euro
10 Business days
MADE TO ORDER products: 15-20 Business days
Countries included:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Vatican City, Gibraltar, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, and Ukraine.
Any customs duties and import taxes are the responsibility of the customer. The relevant amount is to be paid to the courier according to the methods indicated by the courier itself.
REST OF THE WORLD:
€ 50.00 Euro
15 Business days
MADE TO ORDER products: 15-20 Business days
Any customs duties and import taxes are the responsibility of the customer. The relevant amount is to be paid to the courier according to the methods indicated by the courier itself.
